Privacy Policy

This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase.

1. Information We Collect

We collect the following information to serve you better:

Personal Information: When you place an order, sign up for our newsletter, or contact us, we may collect details such as your name, email address, phone number, and shipping address.
Payment Information: We collect transaction details (e.g., M-Pesa details, bank information) for payment processing. Payments are securely handled by third-party providers, and we do not store your payment details.
Browsing Data: We may collect non-personal information about your device and browsing activity, such as IP address, browser type, and pages visited, to improve website performance and user experience.

2. How We Use Your Information

We use your information for the following purposes:

Order Processing: To process and deliver your orders, communicate order status, and handle returns or exchanges.
Customer Support: To respond to inquiries, provide assistance, and resolve issues.
Marketing Communications: With your consent, we may send promotional emails about new products, special offers, or relevant updates. You can unsubscribe at any time.
Website Improvement: To analyze customer interactions and enhance our website’s functionality and user experience.

3. How We Share Your Information

We respect your privacy and do not sell or share your personal information except in the following cases:

Service Providers: We may share necessary information with trusted third parties who assist in order fulfillment, payment processing, and delivery services.
Legal Compliance: We may disclose your information if required by law or to protect our rights and interests.

4. Data Security

We implement industry-standard security measures to protect your personal data from unauthorized access, disclosure, or loss. However, no online data transmission is completely secure, so we encourage you to take precautions when sharing personal information online.

5. Your Rights

You have the right to:

Access your personal data and request a copy of the information we hold about you.
Correct any inaccurate or incomplete information.
Request Deletion of your personal data, subject to legal and contractual obligations.
Withdraw Consent for marketing communications at any time by clicking “unsubscribe” in our emails.

To exercise any of these rights, contact us at info@petnation.co.ke or call 0715059236.

6. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. These small files store user preferences and help us understand how you interact with our site. You can modify your browser settings to disable cookies, but this may affect website functionality.

7. Third-Party Links

Our website may contain links to external sites, such as social media platforms and payment processors. This Privacy Policy does not cover third-party websites, and we encourage you to review their policies before sharing personal information.

8. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page, and continued use of our website after changes means you accept the revised policy.